B&D UK - CRM

C.R.M
UK 

Telecoms & Media

Business & Decision’s CRM division has developed industry-specific know-how with regards to the Telecoms & Media sector:

Telecoms & Media sector challenges

The Business & Decision offering:

Telecom and Pay TV operators

  •  Multi-channel marketing, real time
  •  Sales process, order to cash (subscriber management)
  •  Distribution partner management (PRM)
  •  Product catalogue, product management/configuration
  •  Field service, customer contact centres
  •  Integration of billing, provisioning, commissioning, etc., information systems
  •  Sales, marketing and customer service performance management

Sales of media advertising space (press, radio, web, television)

  • Sales process management
  • Management of sales representatives’ activities
  • Sales performance management

 

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CRM Partners

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